In the competitive world of e-commerce, the post-purchase experience is as critical as the sale itself. Sending a simple tracking number in an email is no longer enough. Customers expect real-time, branded, and proactive updates on their orders. A superior tracking experience not only reduces 'Where Is My Order?' (WISMO) inquiries, saving your support team valuable time, but also builds customer trust and encourages repeat business. Understanding this is a cornerstone of excellent e-commerce customer service, turning a logistical necessity into a powerful retention tool.

This guide dives deep into the 12 best package tracking app solutions tailored specifically for the Shopify ecosystem. We'll move beyond generic feature lists to provide practical insights, Shopify-specific integration details, and real-world use cases. Our goal is to help you choose the perfect app to elevate your customer's post-purchase journey and protect your bottom line.

Each review will analyze key features, pricing structures, and potential limitations, complete with screenshots and direct links. You will learn how to select an application that not only provides accurate tracking but also integrates seamlessly with your brand, enhances customer communication, and ultimately drives loyalty. Let's find the right solution for your store.

1. AfterShip: The All-in-One Post-Purchase Platform

AfterShip has cemented its reputation as a powerhouse in the Shopify ecosystem, making it the best package tracking app for merchants aiming to deliver a premium, Amazon-like post-purchase experience. Its primary function is to transform the often-anxious period between checkout and delivery into a branded, reassuring, and engaging journey for the customer. Instead of sending buyers to a generic carrier site, AfterShip allows you to create a fully customized tracking page that lives on your own domain.

This platform excels at reducing "Where Is My Order?" (WISMO) inquiries by sending proactive, branded notifications via email and SMS for key delivery milestones. For example, a Shopify store selling skincare could configure AfterShip to automatically send an "Out for Delivery" email that not only provides tracking updates but also features a banner promoting their new serum. This turns a simple notification into a valuable marketing touchpoint.

Key Features & Use Case

• Seamless Shopify Sync: Automatically imports order and tracking information, eliminating manual entry. For example, when you fulfill an order in Shopify, AfterShip instantly pulls the data to create a tracking page.
• Branded Tracking Pages: Embed your logo, brand colors, and marketing assets to maintain brand consistency and offer upselling opportunities.
• Proactive Notifications: Keep customers informed with automated alerts for statuses like "In Transit," "Out for Delivery," and "Delivered."
• Carrier Performance Analytics: The dashboard provides insights into on-time delivery rates, helping you identify and resolve issues with specific shipping partners.

With its support for over 1,200 carriers, AfterShip is ideal for Shopify stores with a global customer base. While the feature set can seem extensive initially, its impact on customer satisfaction and support workload is significant. The pricing scales with shipment volume, which can be a consideration for high-growth stores.

Website: https://www.aftership.com

2. 17TRACK: The Global Go-To for Broad Carrier Support

17TRACK is widely recognized as one of the most comprehensive global parcel trackers, making it a strong contender for the best package tracking app, especially for Shopify merchants dealing with international shipments. While it started as a consumer-focused tool, its robust Shopify app now provides merchants with powerful features to enhance their post-purchase experience. It excels in tracking packages from a vast, almost unparalleled number of carriers, which is crucial for stores that dropship or source products globally.

The platform’s strength lies in its expansive carrier network, a key reason many merchants who use services like AliExpress rely on it; you can read more about navigating international shipping platforms. For Shopify users, 17TRACK offers a branded tracking page and automated email notifications, helping to reduce customer anxiety and support tickets. A Shopify merchant selling handmade goods from various international artisans could use it to provide seamless tracking for every package, regardless of the origin or local carrier, from Thailand Post to Deutsche Post.

Key Features & Use Case

• Massive Carrier Integration: Supports over 2,000 carriers, ideal for stores with complex international supply chains or dropshipping models.
• Shopify Integration: Offers a dedicated app to create branded tracking pages and send automated email and SMS notifications.
• Estimated Delivery Dates: Provides AI-powered delivery estimates to manage customer expectations more effectively.
• Affordable Scalability: Features multiple affordable tiers for merchants, making it accessible for businesses of all sizes.

While its interface can sometimes feel less polished than more enterprise-focused competitors, 17TRACK’s broad carrier support and cost-effective plans make it an excellent choice for Shopify stores prioritizing global reach and budget-friendly functionality. The distinction between its consumer and merchant plans can be a bit confusing initially, but its core tracking capability is second to none.

Website: https://www.17track.net

3. Shop app by Shopify: The Consumer's Unified Shopping Hub

The Shop app, developed by Shopify, flips the script by focusing on the end consumer rather than the merchant. It acts as a digital shopping assistant and package tracker, consolidating orders from multiple stores into one seamless interface. For Shopify merchants, its biggest advantage is its ubiquity; millions of consumers already use it, providing a native, trusted environment for tracking orders placed through stores using Shop Pay. It automatically pulls in order data, offering a friction-free experience for the shopper.

Unlike merchant-focused tools, the Shop app requires no setup from the store owner to function for basic tracking. A customer who buys a t-shirt from your Shopify store and has the app will see their order appear automatically for tracking. The platform can also sync with a user’s Gmail or Outlook to pull in tracking numbers from non-Shopify retailers, including Amazon, making it a powerful, centralized package tracking app for frequent online shoppers. This ecosystem not only reduces "Where Is My Order?" tickets but also builds brand affinity within a platform customers already use daily.

Key Features & Use Case

• Automatic Shopify Sync: Instantly populates with any order made through a Shopify store or using Shop Pay.
• Email Import: Users can connect Gmail or Outlook to automatically find and track packages from virtually any online retailer.
• Push Notifications: Delivers real-time, map-based tracking updates directly to a user’s phone, keeping them informed from dispatch to delivery.
• In-App Shopping: The app also functions as a marketplace, recommending products from stores a user has purchased from before, creating organic remarketing opportunities.

The Shop app is best suited for Shopify merchants who want to offer a familiar, reliable tracking experience without managing a separate platform. While it lacks the deep branding customization of tools like AfterShip, it leverages the trust and scale of the Shopify network. Merchants looking for more direct engagement opportunities can learn more about how to promote a business within the Shopify ecosystem. It's a consumer-first tool that provides immense passive benefits to the merchant.

Website: https://shop.app

4. Route: Visual Tracking and Order Protection

Route has become a common sight in the Shopify checkout process, positioning itself as a consumer-first package tracking app that also provides powerful tools for merchants. Its core offering is a dual-sided platform: a polished mobile app for consumers that automatically aggregates orders, and a merchant suite that combines order protection with a branded tracking experience. For Shopify stores, Route offers an elegant solution to the post-purchase anxiety customers often feel.

The platform shines by turning the tracking process into a visual, map-based journey. Instead of just seeing status updates, customers can watch their package move in near real-time. For Shopify merchants, a key practical example is bundling Route's shipping insurance at checkout. When a customer's package is marked delivered but stolen from their porch, they can file a claim in one click through the Route app, and Route handles the refund or reorder, saving the merchant from financial loss and a support headache.

Key Features & Use Case

• Visual Package Tracking: Offers customers an engaging, map-based interface to follow their orders from warehouse to doorstep.
• Integrated Order Protection: Provides optional shipping insurance at checkout, allowing for one-click issue resolution for customers and reducing merchant liability.
• Merchant Engagement Suite: Includes branded tracking pages and proactive push notifications to keep customers informed and engaged post-purchase.
• Email Order Sync: The consumer app connects to users' email accounts (like Gmail) to automatically discover and import tracking numbers from various retailers.

Route is an excellent choice for direct-to-consumer Shopify brands focused on building a premium customer experience. While the consumer app is free, the pricing for the merchant tools is quote-based and not publicly listed, requiring direct contact with their sales team.

Website: https://route.com

5. Parcel – Delivery Tracking

Parcel stands out as the best package tracking app for individuals and small merchants deeply embedded in the Apple ecosystem. Its primary strength is its seamless, native experience across iPhone, iPad, Mac, and Apple Watch. The app prioritizes a clean, uncluttered interface that makes monitoring incoming and outgoing shipments incredibly straightforward, moving away from the complex dashboards typical of enterprise-level solutions. For a Shopify store owner who manages their business entirely on a Mac and iPhone, Parcel offers unparalleled convenience.

Unlike many business-focused platforms, Parcel is designed for simplicity and personal use, which translates well for solo entrepreneurs. A practical example for a Shopify merchant is using Parcel to track inbound inventory shipments from suppliers. They can add tracking numbers for raw materials or new products and receive push notifications on their Apple Watch the moment a critical delivery arrives at their workshop, all without logging into a complex system. For anyone managing a small but steady stream of orders, including those looking for the cheapest way to ship heavy items, this app is a lightweight but powerful tool.

Key Features & Use Case

• Apple Ecosystem Sync: Automatically syncs package data across all your Apple devices via iCloud for a unified view.
• Push Notifications: Delivers timely updates, with the ability to set quiet hours to avoid disturbances.
• Amazon Integration: Connects to your Amazon account to automatically add shipments, saving significant time.
• Widgets & Clean UI: Offers home screen widgets and a minimalist interface for quick, at-a-glance tracking.

Parcel is ideal for Shopify merchants who are Apple users and need a simple, reliable way to track a smaller volume of packages. Its major limitation is the lack of a native Android app, making it an Apple-exclusive solution. The premium subscription, required for push notifications and tracking more than three packages, is very affordable, making it accessible for new businesses.

Website: https://parcelapp.net

6. Deliveries by Junecloud

Deliveries by Junecloud is a classic, streamlined package tracking app designed exclusively for users within the Apple ecosystem. Its strength lies in its simplicity and deep integration with iOS, macOS, and watchOS, making it an excellent personal tracking tool for Shopify merchants who want to monitor incoming supply shipments or personal orders on their Apple devices. The app syncs seamlessly across iPhone, iPad, Mac, and Apple Watch using iCloud, providing a unified view of all tracked packages in one clean interface.

While not a customer-facing solution like AfterShip, it offers significant value for store owners managing their own logistics. For example, a Shopify merchant waiting on a critical inventory restock can add the tracking number to Deliveries and receive instant notifications on their Apple Watch the moment it's delivered to their warehouse. This focus on personal device integration makes it one of the best package tracking app choices for individuals who live and work within the Apple environment. The user experience is straightforward, prioritizing quick access to tracking information over complex analytics.

Key Features & Use Case

• Deep Apple Ecosystem Integration: Native apps for iPhone, iPad, Mac, and Apple Watch with iCloud sync.
• Multi-Carrier Support: Tracks packages from a wide range of major U.S. carriers.
• Simple Interface: Presents a clean list of shipments with clear status updates and expected delivery dates.
• Email Forwarding: Users can forward shipment confirmation emails to add new deliveries automatically.

Deliveries is ideal for Shopify merchants who need a reliable, personal tool to monitor business-related shipments, from inventory arrivals to equipment deliveries. Its primary limitation is its consumer focus; it lacks the branded tracking pages and customer notification features needed for a post-purchase experience. A subscription is required to add new shipments after an initial trial.

Website: https://deliveriesapp.com

7. ParcelTrack: The Accessible Mobile Tracking Companion

ParcelTrack focuses on providing a clean, simple, and highly accessible package tracking experience directly from a user's mobile device. While not a merchant-facing platform integrated into Shopify, it serves as an excellent recommendation for customers or for small merchants who manage a low volume of orders manually and want a straightforward mobile overview. Its strength lies in its simplicity, offering a clutter-free interface for tracking shipments from dozens of global carriers.

The app consolidates all your tracking numbers in one place and sends push notifications for key delivery updates. A practical use case for a small Shopify artisan is tracking their own outgoing packages. They can manually add the tracking numbers for the 5-10 orders they ship per day to get a simple, at-a-glance dashboard on their phone, confirming deliveries without logging into each carrier's website. Its robust support for VoiceOver also makes it highly usable for visually impaired users.

Key Features & Use Case

• Simple Multi-Carrier Tracking: Add tracking numbers from various couriers to a single, clean dashboard on iOS or Android.
• Push Notifications: Receive automatic updates on your phone for important status changes, like "Out for Delivery" or "Delivered."
• VoiceOver Accessibility: Fully compatible with screen reader technology, ensuring an inclusive user experience.
• Low-Cost Premium Sync: A one-time purchase enables package list synchronization across multiple devices, ideal for micro-businesses.

ParcelTrack is best suited for individuals or very small business owners who need a no-frills tool to monitor incoming and outgoing packages. Its carrier list is less extensive than enterprise solutions, but its ease of use and accessibility make it a valuable utility.

Website: https://parceltrack.com

8. Parcels (Packages app): The Go-To Universal Web Tracker

Parcels distinguishes itself as a highly accessible and universal web-based package tracking app, designed for quick, no-frills lookups. It serves as an excellent resource for Shopify merchants who need an immediate status check on a single shipment without logging into a complex platform. The core strength of Parcels lies in its simplicity; anyone can visit the website, enter a tracking number, and get instant results from a vast network of international and local carriers.

While it lacks the branded, customer-facing features common in other Shopify-centric apps, it's an invaluable internal tool for support teams. For example, if a customer calls about a package handled by an obscure international carrier that your primary tracking app doesn't recognize, a support agent can use Parcels to quickly find its status instead of navigating an unfamiliar shipping website. The platform also offers a mobile app with a premium subscription that removes ads and enables push notifications for proactive monitoring.

Key Features & Use Case

• Account-Free Web Tracking: Allows for rapid, on-the-fly tracking number lookups directly on the website without registration.
• Extensive Carrier Support: Aggregates data from a massive list of global carriers, making it ideal for international shipments.
• Mobile App Functionality: The companion app (Packages) offers barcode scanning and, with a Premium subscription, push notifications and an ad-free experience.
• Data Aggregation: Consolidates tracking history from multiple carriers involved in a single shipment into one cohesive timeline.

Parcels is best suited for internal use by Shopify store staff for quick troubleshooting rather than as a customer-facing solution. Its reliance on scraping carrier sites means data quality can sometimes vary, and the user interface has received mixed reviews. However, for a free and fast universal lookup tool, it's a solid choice.

Website: https://parcelsapp.com

9. OneTracker: The Privacy-First Free Tracker

OneTracker offers a unique, privacy-conscious approach to package management, making it an excellent free package tracking app for Shopify merchants or support teams who prioritize data security. Instead of requesting access to your inbox to find tracking numbers, OneTracker provides a unique, private email address. Users simply forward their shipping confirmation emails to this address, and the app automatically parses the details and adds the shipment to their tracking list. This method avoids granting broad permissions, a key differentiator from many competitors.

This platform is ideal for a small Shopify store owner who needs to monitor a handful of critical supplier shipments or customer returns without investing in a paid enterprise solution. For example, a merchant can forward the return shipping confirmation from a customer to their unique OneTracker email address. The app will then automatically add it to their list and send push notifications, allowing them to proactively process the refund as soon as the package is delivered back to them.

Key Features & Use Case

• Privacy-Focused Email Forwarding: Generate a unique email address to forward shipping confirmations, adding packages without granting inbox access.
• Unlimited Free Push Notifications: Stay informed on every package's journey from confirmation to delivery at no cost.
• Cross-Device Sync: A free account enables you to sync your tracking list across multiple devices, perfect for managing shipments from a desktop or on the go.
• Barcode Scanning & Manual Entry: Quickly add packages using your device's camera to scan a barcode or by manually inputting the tracking number.

OneTracker is a fantastic tool for individuals or small teams needing a no-frills, secure tracking solution. Its primary limitation is the lack of e-commerce-centric features like analytics or branded customer-facing experiences, making it more of a personal or internal management tool rather than a post-purchase marketing platform.

Website: https://onetracker.app

10. PKGE: Versatile Tracking for Consumers and Merchants

PKGE positions itself as a highly accessible and versatile package tracking app, serving both individual consumers and burgeoning Shopify businesses. Its core strength lies in providing a simple entry point into automated tracking, bridging the gap between manual lookups and enterprise-level platforms. For a new Shopify store owner, PKGE offers a straightforward way to start offering branded tracking experiences and notifications without a significant upfront investment.

This platform simplifies the initial steps of improving the post-purchase journey. For example, a merchant using Shopify can integrate PKGE to automatically pull order data and provide customers with a branded tracking page. This immediately elevates the customer experience beyond sending them to a generic USPS or FedEx site, helping to reduce "Where Is My Order?" inquiries from the very beginning. The setup is quick, allowing even non-technical founders to professionalize their shipping communications in under an hour.

Key Features & Use Case

• Shopify Integration: Connects with your store to automatically import tracking numbers, reducing manual data entry.
• Branded Tracking Pages: Customize the tracking page with your store's logo and branding to create a more professional and consistent experience.
• Multi-Carrier Support: Integrates with over 850 couriers, making it a solid choice for Shopify stores that use a variety of domestic and international shippers.
• Developer API: Offers a developer-friendly API with a free tier, allowing for custom tracking solutions as a business scales.

PKGE is particularly suitable for Shopify startups and small businesses looking for an affordable, effective tracking solution. While its feature set is less extensive than some larger competitors, its low barrier to entry and straightforward implementation make it an excellent first step in automating customer-facing tracking and notifications. The business tiers are competitively priced, offering a clear growth path.

Website: https://pkge.net

11. Ship24: The Universal Tracking Solution

Ship24 offers a versatile and scalable approach, making it an excellent package tracking app for Shopify merchants at any stage of growth. Its core strength lies in its universal courier support and transparent pricing model, which includes a free tier for startups. Unlike more complex platforms, Ship24 provides a straightforward way to offer customers a branded tracking experience without a steep learning curve or significant initial investment. You can easily set up a branded page that replaces generic carrier sites, keeping customers within your brand's ecosystem.

This platform is particularly effective for new Shopify stores wanting to professionalize their post-purchase journey. For instance, a dropshipping business can use Ship24's free plan to create a simple, branded tracking page and set up basic email notifications. This immediately elevates the customer experience beyond what's offered by default, reducing WISMO inquiries and building trust from the very first sale. As they grow, they can upgrade to unlock more tracking events and proactive notifications.

Key Features & Use Case

• Universal Courier Support: Tracks over 1,500 carriers, including local and international services, which is ideal for stores with a diverse shipping strategy.
• Branded Tracking Pages: Customize the tracking experience with your logo and brand colors to maintain a consistent customer journey.
• AI Courier Detection: Automatically identifies the correct courier from the tracking number, simplifying the tracking process for both you and your customers.
• Scalable API & Plans: Offers a clear upgrade path from a free consumer-level service to robust business plans and API access for high-volume stores.

Ship24's main appeal is its accessibility. While the free plan is limited to 10 shipments, it provides a valuable entry point. As your Shopify store grows, you can seamlessly transition to paid tiers to unlock more advanced features like proactive notifications and deeper branding customization.

Website: https://www.ship24.com

12. Tracktry: A Straightforward Tracking Solution

Tracktry positions itself as a simple, accessible package tracking app for Shopify merchants who need core functionality without overwhelming complexity. It’s designed for businesses that want to provide customers with accurate, real-time updates through a clean interface, both for one-off lookups and for integrating a tracking system directly into their store. The platform’s main draw is its simplicity and generous free tier, making it a low-risk entry point for new stores.

Unlike more elaborate post-purchase platforms, Tracktry focuses on doing one thing well: tracking. A Shopify store selling handmade jewelry could use Tracktry’s free plan to add a simple "Track Your Order" page to their site, reducing customer service emails without investing in a full-scale marketing suite. This page automatically pulls data from Shopify, so there's no manual work required after the initial setup. For businesses ready to scale, its paid plans unlock branded pages and API access, allowing for more customized implementations.

Key Features & Use Case

• Generous Free Tier: The starter plan includes 100 shipments per month at no cost, perfect for new or low-volume Shopify stores.
• Branded Tracking Pages: Paid plans allow merchants to customize the tracking page with their logo and branding to create a more cohesive customer journey.
• Real-time Automatic Tracking: Syncs with your Shopify orders to automatically fetch and display the latest tracking information from over 600 carriers.
• Developer API: Offers API access for businesses that require custom integrations or want to build tracking functionality into other systems.

Tracktry is best suited for merchants seeking an uncomplicated, budget-friendly solution. While it has a smaller brand presence compared to giants like AfterShip and lacks deep analytics, its straightforward approach provides essential tracking tools effectively. The mixed user feedback suggests it's important to test its carrier compatibility for your specific shipping needs.

Website: https://www.tracktry.com

Top 12 Package Tracking Apps Feature Comparison

Choosing the Right Tracking App for Your Shopify Store's Success

Navigating the landscape of Shopify package tracking apps reveals a clear truth: there is no single "best package tracking app" for every merchant. Instead, the ideal choice hinges on your store's specific stage of growth, customer experience goals, and operational complexity. The extensive options we've explored, from the comprehensive ecosystem of AfterShip to the customer-centric marketplace of the Shop app, demonstrate a spectrum of solutions tailored to diverse business needs.

Your decision should be a strategic one, moving beyond a simple list of features. The right app is an investment in your post-purchase experience, a critical phase where customer loyalty is either solidified or lost. By providing transparent, real-time updates and a branded tracking page, you transform a period of customer anxiety into an opportunity for engagement and repeat business.

From Startup to Scale: Matching an App to Your Journey

To make the right decision, it's essential to assess your current and future requirements. A methodical approach will ensure the tool you select today can support your growth tomorrow.

• For New and Emerging Stores: If you're just starting, your primary goal is to provide basic, reliable tracking without incurring significant costs. Apps like Tracktry or the free tiers of services such as PKGE offer a straightforward, no-frills solution. They handle the essential function of keeping customers informed without overwhelming you with complex features or high monthly fees.
• For Growing Businesses: As your order volume increases, efficiency and branding become paramount. This is where platforms like AfterShip or 17TRACK shine. Their ability to create customized, branded tracking pages, send proactive email and SMS notifications, and provide detailed analytics empowers you to build a professional post-purchase journey. This is the stage where tracking transitions from a simple utility to a powerful marketing and retention tool.
• For Customer-Centric Brands: If your brand identity is built on community and a seamless user experience, integrating with apps like Route or encouraging customers to use the Shop app can be highly effective. These platforms not only offer excellent tracking but also add layers of value through integrated product protection, easy reordering, and a unified shopping experience that keeps your brand top of mind.

Implementation and Future-Proofing Your Choice

Before committing to a platform, consider the implementation process and its long-term viability. How easily does it integrate with your existing Shopify setup and other third-party apps? Does the provider offer robust customer support to help you resolve issues quickly?

Furthermore, think about scalability. As your business expands internationally, will the app support the multitude of carriers you'll need? The technical architecture of these platforms is crucial. When considering the robustness and future scalability of tracking solutions, understanding the expertise of specialized mobile app development companies that build these platforms can offer valuable perspective on their ability to handle growing complexity.

Ultimately, selecting the best package tracking app is about creating a secure, transparent, and trustworthy end-to-end journey for your customers. By combining a world-class tracking experience with proactive operational management, you not only reduce "Where is my order?" inquiries but also foster the kind of positive experience that turns one-time buyers into lifelong advocates for your brand.

Before you can track a package, you must first ensure the order is legitimate. Protect your revenue and simplify your operations by stopping fraudulent orders before they ship. Install Fraud Falcon today to get industry-leading, AI-powered fraud prevention that safeguards your store from costly chargebacks.