Shopify blacklist & fraud prevention app
Blacklist bad customers before they order again
Shopify has no button to block a customer. FraudFalcon gives you one: blacklist a fraudster by email, address, phone or IP, and every order they try again is cancelled, held or tagged automatically - on rules you define, not a black box.
5.0 on the Shopify App Store · 14-day free trial
rule/high-risk-auto-cancelACTIVE
IFrisk_level = HIGH
ORemail_type = DISPOSABLE
THENcancel_order → refund → restock
ANDnotify → you@yourstore.com
order #2481 blocked · 3 min ago$214.90 saved
See it in action
One rule stops a fraud order in 30 seconds
How it works
Everything you need to blacklist customers and stop fraud
- Rules you control
- Build fraud rules from 35+ conditions like risk level, email address type, or shipping country. No black box - you decide what counts as risky.
- Automatic actions
- Cancel risky orders with automatic refund and restock, hold them for manual review, tag them, or get notified by email.
- Fast setup
- The setup wizard analyzes your store and suggests tailored rules, so your store is protected within minutes.
- Blacklist & allowlist customers
- Blacklist a bad customer by email, name, address, phone or IP and block every order they place again. Or allowlist trusted customers so their orders skip fraud checks entirely.
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FAQ
Frequently asked questions
- What does FraudFalcon do?
- FraudFalcon evaluates every incoming order on your Shopify store against fraud rules you define. Risky orders are automatically cancelled, refunded and restocked - or held for review, tagged, or flagged via email alert.
- How do I blacklist a customer on Shopify?
- Shopify has no native button to blacklist or block a customer. With FraudFalcon you create a rule that matches the customer by email, name, shipping address, phone number or IP address, and choose what happens when they order again: cancel, hold fulfillment, or tag for review. The rule runs on every future order automatically.
- Can I block a customer from ordering again?
- Yes. A blacklist rule applies to every order created after you save it, so the same person is stopped each time they come back - even under a new customer account, as long as one of the details you matched on stays the same.
- Do I need technical knowledge to set it up?
- No. The setup wizard analyzes your store and suggests rules tailored to your business. Most merchants have their first rule running within minutes.
- Which conditions can rules use?
- Rules can combine 35+ conditions, including Shopify risk level, email address type, shipping and billing country, order value, IP address, and many more.
- How much does FraudFalcon cost?
- Plans are based on your order volume and start at $29.99/month. Every plan comes with a 14-day free trial.
Ready to protect your store?
FraudFalcon helps you prevent fraud and reduce chargebacks. Start protecting your business today.
14-day free trial · first rule live in minutes